Frequently Asked Questions

We offer a wide variety of decorative refillable butane lighters. Many different styles are available from timeless elegance to modern sophistication. High quality weighted design with adjustable flame, refillable butane cartridges, earth-friendly, child resistant.

Absolutely, for 3 years. We warrant the mechanisms of our lighters to be free from mechanical defects under normal use according to its enclosed instructions. All Social Lighters returned for warranty repair will be free of charge or replaced at Social Light's discretion. Damage resulting form abuse or misuse is not covered by warranty. The finish of the lighter is not covered by our warranty. A $12 shipping charge applies to all repairs.

Minimum order: 12 lighters / 2 lighter pre-packs

Re-orders: 6 lighters / 1 pre-pack

No Minumum: Butane refills / Merchandise Displays

Terms: MasterCard, Visa, American Express, Discover

FOB: Vero Beach FL 32960

Service / Returns: We ask retailers NOT ACCEPT RETURNS. For operating, repair and warranty service, please have customer contact us at sales@sociallighters.com or call 772-567-7887. Allowing us to communicate directly with the end user helps maintain integrity of your store and our products.

Basic troubleshooting tips:

A Good Flame Takes Time. After your Social Light has been at rest for a while,

the butane in the fuel line may have evaporated. Angle the lighter down and slowly press

down the ignitor button. Slowly pressing down the ignitor button will allow maximum fuel

release at the spark.

How’s The Weather? Butane reacts to the barometric pressure and temperature.

In cold temperatures, the flame will need to be increased. In hot temperatures, the flame

will need to be reduced. 

Flame too high - Too much fuel being released will blow out your flame.

Flame too low – Not enough fuel being released won’t keep your flame.

Keep It Clean. The exterior of the lighter’s wand will need to be wiped/cleaned regularly

with a soft cloth (Do not attempt to clean the interior of the wand, this will damage the fuel

coil and void the warranty). Excess wax and soot buildup will eventually clog the fuel coil.

Wax On-Wax Off. If there is excess candle wax at the end of the lighter, use a secondary flame source to light the lighter. With the lighter lit, point the lighter down allowing the flame to melt any excess wax, wipe the exterior of the lighter with a soft cloth and repeat until all the candle wax is removed.

The Flame Is Gone. After you’ve refueled according to the instructions that came with

your Social Light, properly maintained your lighter, adjusted the flame neither too high or

too low and there’s still no flame: Ignite your Social Light over a secondary flame source.

If your Social Lighter produces a flame from a secondary flame – fuel is being released.

 Angle the lighter down and keep the flame burning for a few moments.

 Extinguish the flame by releasing the ignitor button.

 Wipe off excess candle wax and or soot on the exterior of the wand with a soft cloth.

 Light and repeat until the lighter produces a flame on its own

If no flame is produced from a secondary flame – the butane is not being released.

 The fuel line has been compromised.

 Your lighter will need be serviced.

 Contact us at info@sociallighters.com and we will email you our

warranty return instructions.

Quality and customer satisfaction are top priority at Social Light.

It's simple and easy. Each refillable lighter comes with specific instructions pertaining to the particular decorative lighter you have purchased.

1. The fill valve is located in the center of the

black adjustment valve.

2. Hold the lighter with the flame end down,

perpendicular to the ground.

3. Completely insert the nozzle of the

Butane re-fill can into the fill valve and

hold steady for 4-5 seconds.

4. Repeat step 3. You have now successfully

re-filled your lighter.*

*Depending on usage, you will get approximately

200 lights per filling.

Adjusting the flame on your lighter is easy and simple and instructions are included with your purchase.

NOTE: Adjusting the flame too high may cause failure to ignite.

Depending on the style of your lighter, twist or

use leverage to remove the end cap.*

*Damage sustained by improperly removing the end cap on

Geneva lighters will NOT be covered under warranty.

2. Increase the flame by turning the adjustment

valve left/counter-clockwise.

3. Descrease the flame by turning the adjustment

valve right/clockwise.

Igniting your Social Lighter is simple and easy and instructions are also included with your purchase.

NOTE: Especially in colder climates, the lighter may

require being warmed in your hands for about 2 minutes

before it can be lit.

1. Press and hold the safety button located to the

right of the ignitor button.

2. SLOWLY, GENTLY press the igniter button

down until you hear a click and/or a flame is

produced. The safety button may be released

at this point.